At Velinco.co, every piece is carefully crafted and quality-checked before it reaches you. As part of our commitment to offering exclusive and personalized jewelry, we do not accept cancellations, returns, or offer refunds once an order is placed.

Please Note:

• Once an order is confirmed, it is considered final and cannot be modified, cancelled, or returned.

• We strongly encourage customers to review their order details, size, and customization options carefully before confirming their purchase.

• In the unlikely event that you receive a defective or damaged product, please contact our customer support within 48 hours of delivery. Our team will assess the situation and provide appropriate assistance where applicable.

We appreciate your understanding and support as we strive to deliver high-quality, made-to-order jewelry that meets your expectations.

For any queries, feel free to reach out to us at support@velinco.co.